Dialog Axiata PLC, the top connectivity provider in Sri Lanka, and Telekomunikasi Indonesia International (Telin), the international arm of Telkom Indonesia, have signed a new Master Service Agreement (MSA). Under this agreement, Telin will exclusively provide managed services for international A2P SMS traffic and international voice termination traffic to Dialog.
The goal of this agreement is to produce revenue from international traffic while offering convenience, security, global coverage, and consistent service quality to Dialog customers. The signing of the agreement highlights both companies’ commitment to improving telecommunication services worldwide.
The telecommunications industry is facing challenges due to an increase in spam, fraud, and unsolicited SMS messages. Furthermore, the growth of mobile communication and digital connectivity has made it difficult for consumers and service providers to deal with unwanted messages. Telin manages Telkomsel’s international voice and messaging—its sister company—to protect the Telkomsel brand and provide quality connectivity for hyperscalers and carriers to reach Telkomsel customers.
Budi Satria Dharma Purba, CEO of Telin, expressed satisfaction with the partnership with Dialog. He praised Dialog for prioritizing customer and network protection and being reasonable in negotiations. He hopes that other mobile network operators will follow Dialog's example to restore trust in A2P and voice businesses globally.
Supun Weerasinghe, Director/Group Chief Executive of Dialog Axiata PLC, also commented on the partnership with Telin. He expressed pleasure in joining forces with Telin to protect customers and improve the integrity of international communications. This collaboration not only addresses spam and fraud challenges but also demonstrates a commitment to providing consistent service quality and enhanced security to customers.
Together with Telin, they aim to lead the way in safeguarding communication channels and building trust in the digital age.