Nokia has renewed its managed services agreement with Chorus, New Zealand's largest telecommunications infrastructure company, for a further three years. Under the new contract, Nokia will continue to provide fully managed end-to-end operations services to further enhance the customer experience, operational efficiency and quality of the operator's national fixed line network.
"Our decision to extend the existing agreement reflects our satisfaction with Nokia operations and support services," said Ewen Powell, CTO at Chorus. "We need a partner that understands our business and can deliver simplicity over complexity, helping us launch innovative offerings to our partners and their customers while improving the overall reliability of our networks. Nokia has proven its capabilities to do that, so the extension was very straight forward."
Chorus will also leverage Nokia's technical capabilities and global services expertise to continue delivering an optimal customer experience across New Zealand. Extension of the initial managed services contract, signed in 2014, is for a further three years.
Managed services provision includes end-to-end operations and network management from Nokia's Global Delivery Center in India for best-in-class network quality and efficiency. Real-time service management using performance data and proactive correlation of network events will be used to prevent faults and improve network availability, as well as reduce the number of incidents while optimizing the costs.
"This is an outstanding validation of our close, continuing collaboration with Chorus, one of Nokia's long-standing partners," said Ray Owen, head of Oceania at Nokia. "This strategic project aligns with Nokia's global approach to operations and stands as a leading example for broadband service providers aspiring to best-practice management and enhancement of their networks."
Nokia has been working with Chorus since its inception in 2011, providing fixed access solutions, services and network operations support as the operator's preferred supplier. The contract reinforces the partnership between the two companies as well as Nokia's capabilities for managing operations of multi-vendor networks in Oceania.