Philippine telecom and digital services provider PLDT and its mobile unit Smart Communications announced a US$28.5 million partnership with global information and communications technology leader Huawei to transform the group's wireless service delivery platforms.
This project is part of PLDT Group's massive capital expenditure program for the continuing overhaul of its fixed and wireless networks infrastructure and their information technology system which is expected to exceed P50 billion in 2018.
"This partnership will enable PLDT Group's wireless services under the brands PLDT, Smart, Sun and TNT to become much more agile, efficient and resilient in developing and delivering a growing array of digital services,” said PLDT Chairman and CEO Manuel V. Pangilinan.
“Under the 15-month agreement, Huawei will improve Smart’s online charging platforms and electronic loading for prepaid subscribers,” added Ray C. Espinosa, PLDT Group Chief Corporate Services Officer. “This involves consolidating similar applications for different brands under one system and streamlining business processes through a unified platform and simplified processes,” he said.
As a result, PLDT, Smart, Sun and TNT will be able to offer more personalized offers and rewards for their customers. PLDT’s wireless services will also be able to offer bundled services more quickly and efficiently. All these will significantly improve customer experience, PLDT claims.
“Through this partnership, our customers will have quick and ready access to the services that they value and enjoy,” said PLDT Group Chief Business Transformation Officer Victorico P. Vargas. "This is part of our broader effort to overhaul our IT systems so that we can leapfrog our ability to deliver best-in-class wireless services.
“By leveraging deep understanding of PLDT and our worldwide experience, Huawei proposed our industry leading OCS and eLoad Solutions to accelerate PLDT’s evolution in the digital market through this transformation program,” said Mr. Wilson Zang, President of Huawei Revenue Management product line. “Huawei is confident we can successfully deliver this critical program in a timely way together with PLDT.”
Huawei Revenue Management Software Solutions, including OCS and eLoad, enable the services of more than 1.7 billion subscribers at over 190 CSPs, across 107 countries. Huawei is enabling the digital transformation of Communications Service Providers (CSPs) and on the evolution of revenue management towards the monetization platforms of the future.