Macquarie Telecom has signed a $34 millionexclusive agreement with Optus to deploy mobile services, including 5G, in Australia. The deal combines Macquarie’s Net Promoter Score (NPS) proven customer service with Optus’ world-class mobile network.
The decision follows a comprehensive, strategic review of mobile solutions, and will see Macquarie offer numerous key services to Australian enterprises as the need for greater connectivity continues, including:
• 5G Connectivity and Speeds: Providing flexibility, faster speeds and greater capacity across multiple devices, fully managed and supported in Australia by Macquarie’s dedicated customer and engineering teams.
• Wi-Fi Calling: Extends full coverage and network access across all Wi-Fi areas.
• Voice over LTE (VoLTE): A network standard enabling businesses to use high-speed 4G data and voice in tandem on devices at any time.
• Coverage: New tools to enable customers to make coverage decisions.
Due to the increasing emphasis on mobility and 5G, Macquarie plans to expand its mobile business and hire new staff over the next three years. This continues the company’s unwavering commitment to only provide service from and hire in Australia.
“2020 changed the way Australians work forever. By providing 5G connectivity along with business grade nbn, we can ensure Australian businesses can work from more places than ever before,” said Luke Clifton, Group Executive, Macquarie Telecom.
“The fact is that 5G is here. It is fast becoming a necessity and complementary service to nbn for Australian businesses. This agreement will ensure we can continue to compete in a market that is still underserved and overcharged. These new mobile offerings will also enable the right tools, technologies and customer service to manage a mobile workforce.”
Optus currently has more than 1,000 live 5G sites covering more than 830,000 households across Sydney, Melbourne, Adelaide, Canberra, Perth and Brisbane.
With the agreement, Macquarie will end its wholesale mobile contract with Telstra. It chose Optus’ wholesale offering due to its focus on collaboration, rapidly evolving 5G network, and commitment to future technologies.
“We’re backing a winner,” added Clifton. “This investment reflects our commitment to Australian businesses and providing the technologies they need today and into the future.
“Based on our comprehensive review, Optus was the clear choice in terms of superior technology, flexibility to build the right solutions, and cooperation. It is leading Australia’s wholesale 5G market, offers incredibly fast 5G and continues to invest heavily in its 5G network. Crucially, it understands the value of partnership in Australia’s 5G future while others are actively inhibiting it.”
“Macquarie has a great reputation for customer service and Optus is genuinely excited to be partnering with Macquarie to deliver mobility solutions that businesses need today more than ever.” says Ben White, Managing Director, Wholesale, Satellite and Strategy, Optus.
The new agreement complements a series of partnerships and technology investments by Macquarie Telecom in recent months and years. This includes its mobile reseller agreement with Apple, a preferred networking agreement with the nbn, its first-to-market VeloCloud by VMware SD-WAN, and a complete core network upgrade and refresh with Juniper Networks.
The mobile agreement is a multi-year agreement. Services will be available to all customers, with existing customers transitioning over the coming months. The process will be managed end-to-end by Macquarie’s dedicated and local mobile support team. 5G plans are available immediately to new and existing customers.