Indian telecom operator, Vi, has partnered with Anritsu to enhance the calling experience for customers using Voice over LTE (VoLTE). Vi has implemented Anritsu's VoLTE monitoring solution, which improves call connectivity and sound quality, detects and resolves service issues faster, provides insights into VoLTE services, and prioritizes issue resolution.
Optimizing VoLTE Performance with Anritsu's Advanced Solution
Anritsu's solution addresses the complexity of VoLTE architecture and enables the detection and isolation of customer-impacting issues in real-time. This has reduced issue resolution time by 30%, leading to a better subscriber experience. Vi plans to extend this partnership to enhance other services in the future.
CEO of Anritsu Service Assurance, Ralf Iding, expressed delight in partnering with Vi to improve the VoLTE network and service experience. Anritsu's market-leading, machine learning-based solution leverages closed-loop automation and provides end-to-end VoLTE visualization, aligning with Vi's business objectives.
Through close collaboration with Anritsu, Vi offers best-in-class VoLTE services and looks forward to continuing the partnership to deliver a superior experience to subscribers as they transition to 5G.
Moreover, Jagbir Singh, Chief Technology Officer of Vi, highlighted the benefits of real-time anomaly detection across their VoLTE services. This allows them to proactively detect, isolate, and diagnose customer-impacting issues.
The solution has been widely adopted by their operations team and has significantly improved the VoLTE experience for their customers. Vi plans to extend this successful approach to enhance other services, such as International Roaming.
With this cutting-edge solution in place, Vi aims to enhance call connectivity, optimize sound quality, expedite issue detection and resolution, gain valuable insights into VoLTE services, and streamline the prioritization of issue resolution. This partnership reflects Vi's dedication to staying at the forefront of technological advancements, ultimately ensuring a seamless and improved communication experience for its valued customer base.