To cater to the needs of Indonesia’s growing number of mobile Internet users, XL Axiata seeks to drive greater customer engagement and create new revenue streams through data-based services on the MyXL application. The adoption of Solace’s event broker technology underpins critical real-time data flow between XL Axiata’s mobile application and microservices. This allows XL Axiata to build a more powerful, responsive, and feature-rich customer application that can reliably deliver new experiences for their customers by working with partners such as restaurants, hotels, and more.
Before implementing Solace's event broker technology, the MyXL application ran on a service-oriented architecture. However, with Indonesians’ increasing appetite for online video and social media content in recent years, coupled with the relatively low price of data per gigabyte, XL Axiata needed to re-evaluate its IT infrastructure to handle the unprecedented volume of data consumption. Adopting an event-driven architecture has enabled XL Axiata to ingest all transaction data around its data offerings and distribute it to relevant systems through a centralized platform. With a cloud-friendly system that integrates multiple systems and clouds, XL Axiata can now more easily connect to its partners and modernize its analytics infrastructure to become more real-time to drive targeted and personalized customer experiences.
“Indonesia has one of the world’s highest number of Internet users and meeting their demands is no easy feat. We constantly strive to be one step ahead by providing the best possible services and experiences for our customers. Working with Solace has helped to future-proof our MyXL application to easily onboard new systems and partners. It also helps us to roll out new services like 5G, which will enable next-generation applications for our customers,” said Yessie D Yosetya, Director & Chief Information-Digital Officer, XL Axiata.
“Our vision is to empower our customers to continuously improve their service offerings by leveraging real-time data,” said Kent Nash, General Manager, Middle East, Asia Pacific & Japan, Solace. “We are thrilled to be supporting one of Indonesia’s leading telecommunications providers in its digital transformation journey to bring about better data services for Indonesian consumers. This partnership with XL Axiata marks an exciting new milestone for Solace in the region as we seek to support more businesses in achieving real-time responsiveness.”