MYCOM OSI, a top independent provider of network assurance and service experience assurance solutions for some of the largest communications service providers (CSPs) globally, announced at FutureNet World 2024 in London on April 16-17 that its Service Experience Assurance Solution (enhanced with SOC Automation) has delivered impressive results for the NOC/SOC (network operations center/service operations center) of Globe Telecom—the leading mobile network operator and digital solutions platform in the Philippines.

Read more: Globe Telecom Transforms Service Assurance with MYCOM OSI

PLDT Inc. and Smart Communications, Inc. in the Philippines are taking their cloud initiatives to the next level by establishing the Cloud Center of Excellence (CCOE). This move aims to create a more customer-focused and future-proof workforce.

Read more: PLDT, Smart Communications Launch Cloud Center of Excellence in the Philippines

True Corporation has introduced artificial intelligence (AI) solutions to enhance customer service and boost productivity in Thailand. During an event called "AI Gets Real," the company showcased virtual service agents, smart retail solutions, and AI-powered content. True Corporation aims to automate all repetitive processes by 2027, making AI a crucial factor for success.

Read more: True Corporation Boosts Customer Service in Thailand with AI Solutions

Dialog Axiata PLC, the top connectivity provider in Sri Lanka, and Telekomunikasi Indonesia International (Telin), the international arm of Telkom Indonesia, have signed a new Master Service Agreement (MSA). Under this agreement, Telin will exclusively provide managed services for international A2P SMS traffic and international voice termination traffic to Dialog.

Read more: Dialog Axiata PLC Teams Up with Telin to Combat Spam and Fraud

Scala, Inc. (Scala), based in Shibuya-ku, Tokyo, and led by Director, Representative Executive Officer & President, Norikatsu Nagino, Ph.D., along with PT Telekomunikasi Indonesia (Persero) Tbk (PT Telkom Indonesia), Indonesia's leading state-owned telecommunications company based in Bandung, and led by Muhamad Fajrin Rasyid, are excited to announce a strategic business partnership. This alliance aims to promote innovation and growth in the agricultural sector by combining the strengths of both organizations to tackle important challenges and opportunities in this vital industry.

Read more: Scala and PT Telkom Indonesia Join Forces to Accelerate Agritech Innovation

More Articles ...