The rise of new technologies has driven digital transformation in various industries around the world. Businesses in Asia are no exception, as they continuously develop methods to improve their services in order to provide better customer experience and thus remain competitive in their respective fields. Generative artificial intelligence, also known as GenAI, has emerged as a strong technology that can potentially transform customer experience (CX).

Read more: Revolutionizing Customer Experience in Asia Through Generative AI

Artificial intelligence (AI) can facilitate the abilities of machines, digital computers or computer-controlled robots to perform different tasks that have traditionally required human intelligence. AI allows machines to represent or improve the capabilities of human minds. It can also include natural language processing, speech recognition, machine learning, robotics, deep learning, expert systems and more.

Read more: Artificial Intelligence in Asia: Can AI Threaten Jobs in ASEAN Countries?

The term "artificial intelligence," or AI, was coined and first used during the 1950s; since then, this technology has advanced in several different ways. Though generations of scientists since AI’s inception have espoused disagreements about what constitutes this technology in full, everyone agreed that AI was achievable, and today, after decades, we can distinctly witness АI’s growth and improvement as the technology is being utilized in most every field.

Read more: The Time is Now: Artificial Intelligence Spending Projected to Rise in Asia Pacific

The GSMA's Mobile World Congress (MWC) Shanghai 2023 has concluded, leaving behind a spirit of innovation, collaboration and expectation. MWC Shanghai 2023 attracted a record-breaking 37,000 attendees from 115 countries and territories, serving as a platform for policymakers, industry leaders and members of the mobile ecosystem to converge and explore the newest innovations in the telco industry.

Read more: Unleashing the Future: Endless Possibilities With 5G Advanced

The telecom industry in the Asia-Pacific region has undergone significant changes in recent years, mainly due to the rise of Mobile Virtual Network Operators (MVNOs). These MVNOs have transformed the telecommunications market by offering alternative mobile services, creating a competitive and dynamic environment.

Read more: The Rise of MVNOs: Transforming the Telecom Landscape in Asia Pacific

Data streaming has evolved into an essential component of vital business operations in today's digital landscape, enabling personalized consumer experiences and real-time decision-making. Confluent, Inc.'s recently released 2023 Data Streaming Report emphasizes the growing relevance of data streaming in attaining business objectives. The report highlights the critical importance of data streaming in running efficient, responsive and competitive organizations in the digital-first era, based on a comprehensive survey of 2,250 IT leaders, with over 30% of respondents from the APAC region.

Read more: Data Streaming: Effectively Empowering Businesses in Asia

With the introduction of 5G technology, the telecom industry has been racing toward a digital shift. The demand for better connectivity drives the evolution of more advanced networks. Enter 5G-Advanced, considered to be the second phase of 5G evolution, which is ready to transform connections and unleash a new wave of possibilities.

Read more: HKT Sets Sights on 5G-Advanced to Unleash New Potential

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