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Inspired by its vision to connect and empower every Indonesian, Indosat Ooredoo Hutchison has collaborated with Tech Mahindra to launch a Smart Analytics and Center of Excellence (CoE) lab, powered by Google Cloud. It is expected to further accelerate Indonesia’s digital transformation.

The CoE lab will focus on developing innovative solutions with the use of advanced technologies such as 5G, Edge Computing, Data Analytics, the Internet of Things (IoT), Augmented Reality (AR), and Virtual Reality (VR).

The lab is also expected to provide intelligent analytics to Communications Service Providers (CSPs), which in turn would allow them to produce incremental revenue opportunities through hyper-personalized experiences and offers throughout the customer journey.

This partnership will combine Tech Mahindra's technological expertise, Google Cloud’s Machine Learning and conversational Artificial Intelligence capabilities in Dialogflow and BigQuery, and Tech Mahindra's intellectual property with customized in-house accelerators to help CSPs better engage their customers through data-driven experiences, modernize their business platforms, and achieve operational efficiencies from migrating to a truly open data cloud. This will enable customers to accelerate their data cloud journeys as they transition to a digital-first future.

Karan Bajwa, vice president, Asia Pacific, Google Cloud, said that one of the challenges that affects some businesses is having too much data that is too spread out and difficult to interpret.

“A newly established Smart Analytics and CoE lab that harnesses Google Cloud and Tech Mahindra’s joint expertise will serve as the catalyst for enterprises in regulated industries to upskill their technology talent, eliminate data silos with an open data cloud, and apply advanced cloud analytics and AI to enhance customer interactions and capture new growth opportunities,” said Mr. Bajwa.

CP Gurnani, managing director and chief executive officer, Tech Mahindra, said, “Our deep technology, domain expertise, and business analytics capabilities, combined with Google Cloud, will propel advanced analytics solutions to the forefront. The collaboration will also serve as a catalyst for enterprises as they embark on data-driven digital transformation journeys and help modernize existing applications.”

Mr. Gurnani believes that the collaboration between Tech Mahindra and Indosat will help strengthentheir presence in Indonesia and will introduce opportunities to create new revenue streams for their customers by providing in-depth data analysis to make efficient and informed decisions.

Vikram Sinha, president director and CEO of Indosat Ooredoo Hutchison, added: “We at Indosat value ourselves as the main collaborator in accelerating the nation’s digital transformation. We are excited to enable the launch of the CoE lab as a collaboration of two global brands that created a platform for new use cases that can improve customer experiences. Indosat can leverage this lab to extend the capabilities and benefits to our enterprise customers.”

It is believed that the CoE lab will unlock and maximize untapped potentials in digitalizing the industry and the nation.

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